How We Bill

The short version

Your bill is based on how much income you add to IC during your billing period. That amount determines your tier, and your tier determines what you get charged.

For annual plans, you pick your own tier to start. If you end the year in a different tier, we'll move you into the right tier for the next year, and bill or credit you for the difference – you can’t miss!

Every tier includes everything: all features and upgrades, unlimited catalog items, contracts, users and transactions, payee portals, shareable reports, analytics, onboarding help, and ongoing support.

Two things worth knowing up front!

• Billing is based on when you add income to IC, not when that income occurred. This lets you use IC at your own pace: if you're on monthly billing and you add no income in a month, you just pay the minimum. If you add several months' worth of income at once, that total sets your tier for that month's bill only.
• Income added during your 14-day free trial doesn't count toward your bill. The trial is a great time to bring in historical income!

Tiers and prices

Monthly plans

Annual plans (save 10%)

Adding more than $20,000/month or $240,000/year? Talk to sales and we'll sort out an enterprise agreement that works well for both sides.

How monthly billing works

At the end of each monthly billing period, we total the income you added during that period, match it to a tier, and charge the payment method on file.

How annual billing works

Annual plans work the same way, just over a twelve-month period, and cost about 10% less than paying monthly for the same tier.

To start, you pick your first annual tier based on the income you expect to import into IC in the upcoming year. At the end of the year we check to see if you're still in the right tier - if it's correct we'll bill you the same for the following year; if you end up in a different tier than expected, we'll move you into the right one and bill or credit you for the difference.

Switching, cancelling, and refunds

• Switch between monthly and annual any time. Just let us know, or change it in Account → Billing.
• Cancel any time. We'd rather be your best option than lock you in.
• Cancel during your first paid month and we'll refund you automatically.

Missed payments and suspended accounts

If we can't charge the payment method on file, you'll get an email asking you to update it, and Stripe will retry the charge up to four times.

At the start of each month we also reach out directly to anyone with an outstanding bill, to ask for an updated payment method and help with any issues.

If we still can't charge the card after three unpaid invoices (or three tries on an annual plan), the account is suspended until the payment method is updated and the invoices are paid, at which point we'll reactivate it right away. We keep suspended accounts available to reactivate for as long as we can, but we may archive or delete them at any time.

If you want to keep your account but can't pay for it, for any reason, please tell us. We're humans, we know life gets hard sometimes, and we'll find a way to help if we can.

Common questions

What counts as "income added"?

It truly is the income you add - typically this means the income that hit your catalog's bank account and needs to be split, and so is net of distribution or platform fees.

Does the free trial really not count?

Correct — nothing you add during the 14-day trial counts!

What if I need to catch up on years of historical income?

Do as much as you can during the free trial, since none of it counts. If you have a lot of history, or something unusual, talk to sales and we'll work it out with you.

Where do I see what I'm being charged right now?

Account → Billing shows your in-progress bill, so you always know where you stand before the charge lands.