How We Bill

IC bills are determined by the income brought into the software each month or year (if you're on an annual plan). That amount determines your tier and bill; tiers are listed at infinitecatalog.com/pricing or in your enterprise agreement.

On the final day of each billing period we'll attempt to charge the payment method on file. If it can't be charged, you'll get an email requesting an updated payment method.

To let people use IC at their own pace, billing is based on when you add income to IC, not when it occurred. So if you're on a monthly plan and skip or have zero income in a given month, you just pay the minimum monthly cost; if you add multiple months' at once, that total determines your tier just for that month.

Missed Payments and Suspended Accounts

If we're unable to charge the payment method on file, you'll be prompted via email to update it, and Stripe will attempt to retry the charge up to four times.

At the beginning of each month, we reach out directly to customers with still-outstanding bills to request they update their payment method, and help with any issues.

If we're still unable to charge the payment method after three unpaid invoices, the account will be suspended until the payment method is updated and the invoices are paid, at which point the account will be reactivated. We keep suspended accounts available to be re-activated as long as we can, but we may archive or delete suspended accounts at any time.

If you want to keep your account but are unable to pay for it, for any reason, please let us know - we're humans, we know life can be tough sometimes, and we'll figure out a way to help if we can.