Redeye

How to get the Data:

Log in to Redeye's cpanel
In the left side menu, click Accounting then EOM Date Range
Download Physical Sales, Digital Sales - All, Returns, Advertising, and Other Expenses
Each report should download directly in .csv format

When retrieving reporting from the Redeye cpanel, please be sure the files you retrieve are downloaded from the EOM Date Range portal - not the End of Month Statement portal.

Importing into IC:

In IC, navigate to Royalties -> Data Imports.
Select the respective Redeye importer from the dropdown menu for each individual report
Click submit (default timestamps are automatically assigned based on the schedule below)

When to get the data

Redeye's reporting date equates to what we call a timestamp in our system, not the paid timestamp. The payouts for the various reports are delayed as follows:

Physical: 4 months
Digital: 3 months
Returns, Advertising, and Other Expenses: 1 month

Say you needed data for Q4 (Oct - Dec), you would download the following files:

Physical: Jun 1 - Aug 31
Digital: Jul 1 - Sep 30
Returns, Advertising, and Other Expenses: Sep 1 - Nov 30

If you're doing a monthly data cycle for Oct, at the end of Oct, download the following:

Physical: Jun 1 - Jun 30
Digital: Jul 1 - Jul 31
Returns, Advertising, and Other Expenses: Sep 1 - Sep 30

Here's the full chart: Redeye Paid Timestamp vs. Data Month

As of July 1st, 2024, Spotify Discovery transactions are now included in Redeye EOM Date Range Digital Sales reporting by default. As such, please take care to ensure that Spotify Discovery reports from July 2024 onward are not accounted for within IC, as doing so will result in duplicate Spotify Discovery transactions within your catalog. In order to account for Spotify Discovery reporting prior to July 2024, the Redeye - Spotify Discovery Marketing (Income - Negative) importer should be used. Please reach out to Support if you have any questions or concerns.

Please note: withheld Redeye reserves reported on their Reserves statements are always returned in full so we don't use this report. If you wish to include transactions to reflect Redeye reserves, use our Reserves tool.